Privacy Policy

Last Updated: November 5, 2025

Welcome to Proton SRL Car Wash (“Proton SRL,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”) and related services (“Services”).

By using Proton SRL, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Personal Information

When you register or book a service, we may collect:

• Full name
• Email address
• Phone number
• Vehicle details (make, model, registration number)
• Address and service location

b. Payment Information

We collect limited payment details necessary to process transactions securely (handled via third-party payment gateways). Proton SRL does not store your full card information.

c. Location Information

We may collect your GPS location to provide on-site car wash services. You can disable location access at any time in your device settings, but this may limit certain features.

d. Device Information

Device model, operating system, IP address, and app usage statistics may be collected for analytics and performance improvement.

2. How We Use Your Information

We use the collected information to:

• Register and manage your user account
• Schedule, confirm, and complete bookings
• Process secure payments and refunds
• Improve our app’s performance and service quality
• Send booking confirmations, reminders, or promotional offers
• Comply with legal obligations and prevent fraud

3. Sharing of Information

We may share your data only in the following cases:

• Service Providers: With third-party vendors that help us process payments, analytics, or communications.
• Legal Requirements: When required by law, regulation, or valid legal request.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred under the same privacy terms.

We do not sell or rent your personal data to any third party.

4. Data Retention

We retain your personal data only as long as necessary to provide our Services or as required by law. When your account is deleted, we securely erase or anonymize your data from our systems.

5. Data Security

Proton SRL implements appropriate security measures to protect your personal data against unauthorized access, alteration, or loss, including:

• Encrypted data transmission (HTTPS)
• Secure servers and limited access control
• Regular security audits

However, no system is 100% secure. By using our Services, you acknowledge that we cannot guarantee absolute data security.

6. Your Rights (GDPR Compliance)

As a user located in the European Union, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (“Right to be forgotten”).
• Restriction: Limit processing of your data in certain situations.
• Portability: Request transfer of your data to another service provider.
• Withdraw Consent: You can withdraw your consent at any time.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

The Proton SRL App may use cookies or analytics tools to improve your experience. You can disable cookies through your device settings, but some features may not function properly without them.

8. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

Proton SRL may update this Privacy Policy from time to time. Updates will be posted in the App and on our website with the revised date. Continued use of the Services indicates your acceptance of any updates.

10. Contact Us

📞 Call us: +33-123-4567
📍 Address: 13 Rue Pasteur, 59570 La Longueville, France
✉️ Email: privacy@protonsrl.com